Right after completing purchase….

1. 30 min: Kick-off meeting with your school’s dedicated Customer Success Manager. They will be your point-person for all-things SmartPass. Each of our Customer Success Managers has 10+ years of customer support and/or classroom experiences.
2. 2 hrs: You’ll set-up your passes: setting up bathroom occupancies, Encounter Prevention, and daily pass limits. Your IT will sync in your accounts from your SIS — this takes them < 10 minutes.
3. 30 min: We offer a Free Professional Development Training to your teachers on how they can use SmartPass.
4. When you’re ready, you’ll launch it at your school! Support doesn’t stop there — your Customer Success Manager will check-in periodically to make sure you’re making the most of SmartPass, share tips, and answer questions.

Yes! Free PD training is offered with every purchase of SmartPass. Your dedicated Customer Success Manager will meet with you prior to the training to best understand how you envision your team using SmartPass in order to provide school-specific training.

This 30-minute Zoom Training will both, give your teachers all the tools they need to run SmartPass successfully in their classroom and get them excited about the new technology.

Yes! We want SmartPass to be affordable so as many schools as possible can maximize instructional time. Create a quote above to see eligible discounts.

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🏢 Volume Discounts: If multiple schools in your district are interested in SmartPass, your school might be eligible for a volume discount. Plus, you don’t need to be on the same purchase order as long as schools purchase within 90 days.

🗓️ Multi-Year Discounts: Schools that purchase a multi-year subscription now are eligible for additional savings.

We’re used in 1,000+ schools nationwide, so it’s likely that there are plenty of schools near you using SmartPass. During your 30-minute introductory demo, we’ll share which schools in your area use SmartPass and make introductions to nearby school leaders. You can also check out our schools’ case studies.

The best, fastest way to send us your Purchase Order is from your online quote. On your online quote page, click the Ready to Purchase button and follow the on-screen instructions.

To get a purchase order, contact your district or school leaders to submit a request for purchase. They will be able to assist you with getting the purchase order.

You can submit a Purchase Order and pay the invoice via check, ACH, wire, or credit card. We also accept online payment via credit card. For all credit card payments, there will be a 3.25% processing fee.

You can use these links to a few common items requested in the vendor registration process:

• W-9: www.smartpass.app/w9
• Terms of Service: www.smartpass.app/terms
• Privacy Policy: www.smartpass.app/privacy
• Accessibility: www.smartpass.app/accessibility

If you need us to complete a vendor registration or additional documentation for your district/state, please email us at [email protected] and we will get back to you within 2 days.

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Mailing & Billing Address:

SmartPass Inc.

228 Park Ave S #92675

New York, NY 10003-1502

The W-9 form is attached to your quote. You can also access it directly here: www.smartpass.app/w9.